Terms of sale

These terms of sale (the "Terms") govern access and subscription to the Pimi service (the "Service"), a voice assistant for Twitch streamers, offered by the Seller identified below to any user (the "Customer").

Any subscription to a paid plan implies the express and unreserved acceptance of these Terms, given by ticking a box at checkout. The applicable Terms are those in force on the date of subscription or renewal.

• Julien LENNE EI, sole trader (French micro-entreprise), trading as Pimi
• SIRET: 89449704900029
• Address: 17 D rue Rabelais 79000 Niort FRANCE
• Contact: contact@heypimi.com
• VAT not applicable, art. 293 B of the French General Tax Code (CGI)

The Service detects a wake phrase ("Hey Pimi"), interprets the voice command that follows with an artificial intelligence model, and triggers the matching action on the Customer's stream overlay (dice roll, wheel, speech synthesis, answer to a question, etc.). It is accessed online from a browser; no software is delivered to the Customer.

The Service is offered in three plans:

• Free: 10 AI commands per day.
• Pro: 1,000 advanced AI commands per month, then up to 100 commands per day with the standard model.
• Max: 3,000 advanced AI commands per month, then unlimited commands with the standard model, within a fair use of 300 commands per day.

Every plan is limited to 10 commands per minute, to prevent loops and abuse. Advanced command counters reset every calendar month, including for yearly subscriptions; unused commands do not carry over.

The Service relies on third-party services (notably Twitch for authentication and Google for the artificial intelligence model). The Seller uses reasonable means to keep the Service available, without guaranteeing uninterrupted availability. Answers generated by artificial intelligence may contain interpretation errors.

Access to the Service requires signing in with a valid Twitch account. The Customer must be of age or, failing that, have their legal guardian's permission to subscribe to a paid plan. They are responsible for the security of their Twitch account and of the overlay link provided to them, which they undertake not to disclose.

• Pro: €9.99 per month, or €99 per year
• Max: €24.99 per month, or €249 per year

Prices in euros, all taxes included. VAT not applicable, art. 293 B of the French General Tax Code.

The subscription is paid in advance, in full, at the start of each period (month or year), by card or any other means offered at checkout. Payment is processed by the secure provider Stripe; the Seller never has access to the Customer's card details. An invoice is made available to the Customer for each payment.

If a payment fails, new attempts are made automatically. If it is not settled, the subscription is suspended and the account returns to the Free plan.

The Seller may change its prices. Any change is notified to the Customer at least 30 days before it applies to their subscription, at the next renewal; the Customer may cancel before that date if they refuse it.

The subscription is concluded for one month or one year depending on the chosen plan, and renews automatically for the same term unless cancelled.

The Customer may cancel at any time, in a few clicks, from the "Gérer mon abonnement" (manage my subscription) area of their dashboard. Cancellation takes effect at the end of the current, already paid period: the Customer keeps their plan until then, then returns to the Free plan. No pro-rata refund is made for the period started, subject to the right of withdrawal (section 7).

For yearly subscriptions, the Seller informs the Customer by e-mail, no earlier than three months and no later than one month before the end of the period, that they may choose not to renew their subscription, in accordance with article L215-1 of the French Consumer Code.

Change of plan: moving to a higher plan (or from monthly to yearly) takes effect immediately, the difference being charged pro rata for the remaining period. Moving to a lower plan (or from yearly to monthly) takes effect at the end of the current period.

In accordance with article L221-18 of the French Consumer Code, a consumer Customer has 14 days from subscribing to withdraw, without giving any reason.

At checkout, the Customer expressly requests the immediate performance of the Service, before the end of that period, by ticking the box provided. In accordance with article L221-25 of the French Consumer Code, if they then exercise their right of withdrawal, they owe an amount proportional to the Service provided until they communicated their decision; the balance is refunded within 14 days, by the same means of payment.

To withdraw, the Customer sends the Seller an unambiguous statement, by e-mail to contact@heypimi.com, or using the form below.

The Customer undertakes to use the Service for its intended purpose, in accordance with these Terms and Twitch's terms of service. The following are notably prohibited: circumventing the command limits, automating requests, reselling the Service and any unlawful use or use infringing third-party rights. The Customer remains solely responsible for the content and actions broadcast on their stream.

In the event of a serious breach, and after a formal notice that remains without effect, the Seller may suspend or terminate access to the Service.

The Seller must provide a Service that conforms to the contract, under articles L224-25-12 et seq. of the French Consumer Code. In the event of a lack of conformity, the Customer may have the Service brought into conformity or, failing that, obtain a price reduction or the termination of the contract. They only need to contact the Seller at contact@heypimi.com.

The Seller cannot be held liable if the third-party services the Service depends on are unavailable, in the event of force majeure, or in case of non-compliant use by the Customer. Nothing in these Terms limits the Seller's liability beyond what the law allows towards a consumer.

The Customer's personal data is processed in accordance with the Service's privacy policy, which notably details how voice commands are handled.

The Service, its software, models, texts and graphic elements remain the Seller's property. The Customer has a personal, non-exclusive right of use for the duration of their subscription.

Any complaint may be sent to the Seller at contact@heypimi.com.

In accordance with articles L611-1 et seq. of the French Consumer Code, if a dispute is not resolved by a prior written complaint, a consumer Customer may refer it free of charge to the consumer mediator: CM2C – Centre de la Médiation de la Consommation de Conciliateurs de Justice (https://www.cm2c.net).

The Seller may change these Terms. The new Terms are notified to the Customer at least 30 days before they apply to their subscription; if they do not accept them, the Customer may cancel before that date.

These Terms are governed by French law. In the event of a dispute, a consumer Customer may bring proceedings, at their choice, before the court of the place where they lived when subscribing or of the place where the damage occurred, as well as before any court with jurisdiction under the law.